Return Policy

Utah Red Zone Apparel / Merchandise 

Utah Red Zone accepts returns for a full refund of the product up to 30 days from the original purchase date and must be in saleable condition (unworn, unwashed, and unused). Exceptions may apply.  For online orders an original receipt is required for a full refund. For in store purchases items must be returned at the original store location purchased from or the card used must be present.  

Online exchanges are not available at this time. If you would like to exchange a product you may return it within the return period stated above and place a new order for a replacement product. Customers are responsible for return shipping costs.  

Utech 

Utech accepts returns for a full refund of the product up to 14 days from the original purchase date and must be in saleable condition (unopened and unused). Opened hardware and accessories with ripped or damaged packaging may be returned for a 15% restocking fee. An original receipt and packaging is required for a full refund for all returns. 

Textbooks 

The Campus Store accepts returns for a full refund of the textbook on posted dates before the last day to add/drop classes. A partial refund will be available on posted dates on the last day to add/drop classes with a 10% restocking fee. Rental refunds are available until posted dates on the last day to add/drop classes. Inclusive Access opt-out is available until the last day to add/drop classes. An original receipt and University ID is required for all refunds and exchanges.  
No returns are available for custom course packets, open packages, loose-leaf materials, access codes, or texts that have been written in, soiled or damaged. 
Rental textbooks not returned by the posted date are subject to full payment, penalty fees, and held transcripts. 

Online orders or items that need to be mailed in can be sent to: 

University Campus Store 
Attn: Order Fulfillment 
270 S 1500 E 
Salt Lake City, UT 84112 

Please include copy of receipt, name, phone number, and reason for return. 

 
Refunds will be issued in the same payment method as the original purchase. 
 
If you have any questions regarding a return/exchange please call: (801)581-6326. 

Thank you and GO UTES!